Frequently Asked Questions

Everything you need to know about our premium Italian fibers.

Where are your yarns sourced?

All our yarns are sourced directly from historic mills in the Tuscany and Biella regions of Italy, ensuring authentic craftsmanship and the highest quality standards.

Do you ship internationally?

Yes, we ship our luxury yarns worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.

What is your return policy for yarn?

We accept returns of unused, unopened hanks or skeins within 30 days of purchase. The yarn must be in its original condition with labels intact to qualify for a refund.

Are the colors on screen accurate to the physical yarn?

We photograph our yarns in professional lighting to ensure color accuracy. However, please note that different monitor settings and dye lots may cause slight variations.

Can I request a specific dye lot for my project?

Absolutely. If you need multiple skeins from the same dye lot, please include a note with your order. We prioritize matching dye lots for all multi-item orders.

How should I care for my finished Italian wool garments?

We recommend hand washing in cool water with a specialized wool detergent and laying flat to dry to preserve the integrity and softness of the premium fibers.